FAQs & Helpdesk

How do I purchase a training course?

How do I subscribe to a membership?

How do I download music?

How do I purchase T30+?

I lost / forgot to download my track this month, can you send it to me?

As stated at all courses, we highly recommend you make a second copy of each track. Unfortunately we are unable to replace past tracks. You can only see tracks if you are an active subscriber. If for any reason you cannot see the video library or tracks to purchase, your membership may have expired or monthly payment may not have been cleared, If you are unsure what the problem is refer to our helpdesk by sending a message to the helpdesk explaining the problem. It should be resolved within 24-48 hours.

I can't access music tracks.

You can only see tracks when you if you are an active subscriber.  You may still need to start your subscription or it may have run out.

How do I buy kit?

Please visit our website at t30fitnesstraining.com > Click Clothing > Select desired items from our range listed.

Where is the next instructor course?

Please visit our website at t30fitnesstraining.com > Click the Become an Instructor graphic > Choose your desired concept > All current courses will be listed on the next page.

How do I put my class on the map?

Please visit our website at t30fitnesstraining.com > Click Log in > Fatburn Extreme or GameFit => Add your class venue to map => Complete all required details => Add marker

I need to amend / remove my class details on the map?

Please see FAQ’s section of our website and complete the form at the bottom of the page with all the details to be updated.

How do I cancel my subscription?

Privacy Policy - How We Protect and Use Your Information

Who We Are...

At T30 Fitness Training we do all we can to respect your rights to privacy and the protection of your personal information. This notice sets out a summary of what we do with your information in order to run our business and provide our customers with products and services. Our privacy notice may be updated from time to time and will be updated on our website. The information we use and where we get it from We collect and process various categories of personal information, including basic information such as name, contact details, date of birth and location. Most of your information will have been provided by you at registration of course.

Your Rights...

You have certain legal rights to control what we do with your information. This includes a right to get access to your personal information; to request us to correct or update incorrect information; to object to or request that we restrict processing your information in certain circumstances; to object to direct marketing; and to receive the personal information you provided in a portable format. It is important to understand that in some cases, exercising your rights may mean that we are no longer able to provide you with a service to maintain your membership/subscription. We hope that we can address any concerns you may have, but you can always contact our helpdesk for any queries: Helpdesk@T30FitnessTraining.com

How We and Other RBS Companies Use Your Information...

We use your information primarily to maintain your subscription and provide you with products and services. We also use it to comply with laws and regulations that apply to us and to protect our business, our customers and employees.

Sharing Your Information Outside T30 Fitness Training...

We keep your information confidential and will not share your information outside of T30 Fitness Training unless requested by law enforcement agencies or regulators, Transferring information overseas All of the information we hold on you will be used and stored in the UK. We will only transfer your information where lawfully permitted and in compliance with applicable laws.

Marketing...

Unless you have told us not to, we will send you marketing information relating to products and services that we think will be of interest and relevant to you. If you change your mind and no longer want to receive these communications you can tell us at any time by contacting us at helpdesk@T30FitnessTraining.com T30 Fitness Training will not share your information with third parties for their own marketing purposes without your permission.

Communications About Your Account...

We may contact you with information relevant to the operation and maintenance of your subscription. If at any point in the future you change your contact details you should tell us promptly about those changes.

Security...

We are committed to ensuring that your information is secure with us. We use many tools to make sure that your information remains confidential and accurate and we may monitor or record calls, emails, text messages or other communications in order to protect you and us.
Accreditation
T30 Fitness Training © 2018 Registered in Scotland No: SC452375 | D-U-N-S Number : 21-947-4550